|At this time we ship to US addresses only. All orders are to be paid in US Dollars. Returns and exchanges are accepted within 30 days after the order receipt.
We accept PayPal and credit cards (Visa, MC, Discover) via the website and you pay at the checkout. You can also print out your order and mail it along with your payment by personal check, cashier check or US postal money order to Healthy Products Colorado, 108 E.Cheyenne Rd., #100, Colorado Springs, CO 80906. Personal checks may require 10 business days to clear before the order is shipped. If you have any questions about payment options call 719-650-8481.
We use US Postal Service and FedEx to ship the goods. The total with shipping will be calculated at the checkout based on weight of the order. If you have a FedEx account or want to be billed on actual weight of the package, also if you want to avoid our handling charges, you can arrange your order to be picked up from our retail location by FedEx carrier and FedEx will bill your account directly. You may phone your order to us at 719-650-8481 and then arrange the pick up times with FedEx directly.
If you choose an air express shipping method like overnight, 2 day, or 3 day, your order will ship the next business day. You will need to phone your order to us in order to get priority handling. Call 719-650-8481 to place your order.
Most items are always in stock and ship within 1 to 3 business days of the order. Occasionally an item will be out of stock and may take up to one week to ship, although it is usually not more than several days. If an item will be out of stock for longer than one week, we will notify you and, if applicable, ship the other items on your order immediately. If you want to check item availability and shipping time, please call us at 719-650-8481 or email us at firstname.lastname@example.org.
Customer Pick Up:
All orders for customer pick-up at our retail location must be placed 24 hours in advance. You have 5 business days to pick up your order from receipt of our email stating it is ready, after which time the order will be cancelled. If an order is not picked up, you may incur a 15% restocking fee. Please, note the hours when our store is open, see www.healthyproductscolorado.com. The hours of operation are subject to change, you can also call 719-650-8481 to set a specific day and time you want to pick up your order. You can also place an order by phone by calling us at 719-650-8481. You will receive an email when your order is ready to be picked up, which is usually within one business day.
You may return unopened and unused products in original, sellable condition within 30 days of receipt for a refund equal to the product amount (not including shipping charges or taxes).
You must request a return authorization by sending an email to email@example.com or via our Contact Us page, or by calling us at 719-650-8481. Please make sure to indicate the item(s) you wish to return and the reason. We will not be able to honor credits of merchandise that comes back to us damaged. You may want to insure your package. Once you have received your return authorization, please make sure to package the items well and send the package to: Healthy Products Colorado, 108 E.Cheyenne Rd., #100, Colorado Springs, CO 80906
Books, CDs and Videos:
Books may not be returned. Videos and CDs may be returned if they are in their original shrink wrap.
Method of Credit:
We will only credit you via the same method of payment used for the order. Credit card credits usually take a couple of days to show up on your account.
If you have ordered the wrong size or item, place another order online for the correct item and return any item(s) that you do not want in their original condition following the instructions above.
If you have received an incorrect item, please send an email to firstname.lastname@example.org, or through the Contact Us page, or call us at 719-650-8481. We will provide instructions for returning the item and obtaining the correct replacement. All items must be reported within the 30 day return policy period.
If your order is refused upon delivery and returned to us, we will charge a restocking fee of $15 plus any return shipping charges. If your order is returned to us because of a mistake in the address that was entered by you, we will have to charge you for the return shipping charges (no mail receptacle, no apartment number, moved, etc.)
Please be aware that we often process orders the same day they are placed or the next day, so you may not be able to cancel your order after it is placed. If you request to cancel your order and it is boxed and waiting for pick up by the delivery service, you will be refunded the amount of the order less 15% of the product price as a restocking fee.